Glaive Games

Delete your account and data

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This page explains how to ask Glaive Games LTD, the developer of the games below, to delete your account and the personal data linked to it. You don't need to have the game installed.

Swap Heroes: Eternal Legends

com.glaivegames.swapheroes

Contact us

  1. Email contactus@glaivegames.com with the subject"Delete my data - Swap Heroes: Eternal Legends".
  2. Tell us the account you signed in with (Apple, Google or Facebook) and roughly when you last played. Include your Player ID if you know it.
  3. We may ask a question to confirm the account is yours.
  4. We confirm by email once your account and data have been deleted, within 30 days.

Forge Legends: Idle RPG

com.glaivegames.forgelegends

Contact us

  1. Email contactus@glaivegames.com with the subject"Delete my data - Forge Legends: Idle RPG".
  2. Tell us the account you signed in with (Apple, Google or Facebook) and roughly when you last played. Include your Player ID if you know it.
  3. We may ask a question to confirm the account is yours.
  4. We confirm by email once your account and data have been deleted, within 30 days.

What we delete

  • Your game account, player name and profile
  • Your progress, items, heroes, gear and virtual currency
  • Your chat, guild and clan messages, and friends list
  • Device and advertising identifiers linked to your account
  • Support conversations, once your request is closed

We also ask our service providers to delete data they hold for us about your account (for example, attribution and crash-reporting partners).

Deletion can't be undone. Purchases and progress cannot be restored afterwards.

What we keep, and for how long

  • Purchase and transaction records, for 7 years, to meet tax and accounting duties.
  • Records needed to prevent fraud or comply with a legal obligation, for as long as that obligation lasts.
  • Anonymous, aggregated statistics that can no longer identify you.

Deleting some data only

You can ask us to delete specific data without closing your account, such as chat messages or a linked sign-in. Emailcontactus@glaivegames.com with the game name and say what you'd like removed. You can also reset your advertising ID in your device settings at any time.

More detail is in our Privacy Policy.